Privacy Policy
Effective date: March 26, 2026
PianoCare ("we," "us," or "our") operates the pianocare.app website and mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — email address and name you provide when joining our waitlist or creating an account.
- Audio data — short recordings captured by the piano diagnostic tool, processed on-device or on our servers to evaluate piano health. We do not use audio data for any purpose other than providing the diagnostic service.
- Usage data — pages visited, features used, device type, browser, and approximate location (city-level) collected through standard analytics.
- Technician profile data — business name, service area, credentials, and other information technicians voluntarily provide.
2. How We Use Your Information
- To provide, maintain, and improve our services.
- To communicate with you about your account, the waitlist, or service updates.
- To connect piano owners with piano technicians.
- To analyze usage trends and improve the user experience.
3. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers — third parties that help us operate our services (e.g., hosting, analytics, email delivery), bound by confidentiality obligations.
- Piano technicians / owners — limited information necessary to facilitate a booking (e.g., name, contact details, piano location).
- Legal requirements — when required by law, regulation, or legal process.
4. Data Retention
We retain your information only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.
5. Security
We use commercially reasonable measures to protect your information, including encryption in transit and at rest. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at the address below.
7. Cookies & Analytics
We use cookies and similar technologies for essential site functionality and anonymous analytics. You can control cookies through your browser settings.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@pianocare.app.